Política de envío

SHIPPING POLICY

If, for any reason, you are not happy with the result or the person receiving the flowers is not satisfied, please do not hesitate to contact us through our service page.

100% satisfaction guarantee is applicable with the following conditions:

DELIVERY ADDRESS:
When placing an order, you must fill in all fields, including the recipient's phone number. Do not use addresses where you think the recipient will not be present most of the day.

DELIVERY TIME:
The delivery of the orders of the "Flower Collection" on the same day as long as the order is placed before the cut-off times indicated by the system throughout the purchase process; even for some cities it is possible to deliver on Sundays, as long as a delivery date has been specified specifying the day and with the required anticipation for the reservation of the flowers for the floral arrangement.

Morning deliveries are guaranteed when the order has been placed at least one day in advance.
The delivery time for gift baskets, wine baskets, boxes of chocolates, tins, bonsais and all products that are not a bouquet of flowers may vary depending on the product, the supplier as well as the country of destination.

Normally these products can be delivered the next day. For this, we use the services of a subcontracted courier company.

Unfortunately, with this type of service, we cannot guarantee the date and time of delivery. These deadlines are indicated throughout the purchase process.

PRODUCTS AND IMAGES:
Products only include the components listed in the product description. Vases and other components are not included unless mentioned in the product description and are only used to display the product.

SUBSTITUTION POLICY:
Roses will never be substituted with other flowers or floral products without sending prior notification.

Floral arrangements are unique and handmade, therefore, no two bouquets can be identical, on our part, we do our best to make your order as close as possible to the photos and product descriptions.

In some cases, local florists may not have some components in stock, if so, they will automatically be substituted with items of equivalent or greater value.

We will always respect the value and concept of the product you have selected.

If the local florist is out of stock of an added product, we will add the amount paid for this component to the total value of the flowers and create a larger bouquet.

DELIVERY TIME:
bouquetsflowers.com guarantees delivery of bouquets for a specific day up to 10 days in advance, however, we cannot guarantee (at this order deadline) that delivery will be made at a specific time of day.

In some cases, we will contact the recipient by phone to guarantee delivery on the requested date.

DELIVERIES TO HOSPITALS AND HOTELS:
Orders for hospital, hotel or business addresses are not guaranteed, but in most cases are delivered as requested, Include the name and phone number of the hospital, hotel or business on the order.

In the case of hospitals, we will also need the hospital room number and room number of the recipient.

Bouquets Flowers Miami will ship the bouquet respecting the facility's procedures and will not accept any responsibility in cases where these procedures prevent the delivery from being completed correctly.

However, the local florist's staff will always try to ensure that the order reaches its intended recipient.

Please note that many hospitals do not allow florists to personally deliver bouquets to individual rooms and flowers are not permitted in most ICUs.

Please check the hospital rules before placing an order.

bouquetsflowers.com cannot refund if the delivery could not be carried out due to any of the reasons mentioned above.

RETURN POLICY

We appreciate our customers and value your business and want to assure you that we are committed to being at the forefront of our product and service and ensure that we do everything in our power to meet your expectations.

Below are conditions that are beyond our control and cancellations in such situations may or may not guarantee full, partial or any refund.

1. Cancellation on an order for same day or next day delivery after it has been processed for delivery:

Non-Perishable: Restocking charges of $15,00 USD will apply in case of cancellation for orders with same day or next day delivery requirement.
Perishable: In the case of perishable products such as flowers, fruit baskets, balloons, cakes and candy / candy bouquets; the full cost of the product will have to be charged as these items cannot be restocked. Delivery fees will be refunded if the item has not left for delivery. If the product was purchased in our physical store the customer will be able to make a return for non satisfaction or bad condition in a period not exceeding 24 hours.

Customized products: